Privacy Policy

At Moments Matter Foundation, we deeply respect the trust you place in us when you share your personal information. Whether you are nominating a family, inquiring about volunteering, reaching out through our contact form, or expressing interest in supporting our mission — your privacy matters to us just as much as every moment we work to create.

This Privacy Policy explains how we collect, use, and protect the information you share with us. We are committed to handling all personal information with the same care, dignity, and compassion that guides everything we do.

We collect personal information only when you voluntarily provide it to us through our website forms, including:

• Nomination forms — names, contact details, family stories, and circumstances shared on behalf of nominees • Volunteer inquiry forms — your name, contact information, availability, and areas of interest • Contact forms — your name, email, phone number, and any messages you send us • Donation inquiries — your name, email, and any messages of support you choose to include

We do not collect sensitive financial data directly through our website. Any future payment processing will be handled through secure, trusted third-party processors.

The information you share with us is used solely to fulfill our nonprofit mission and serve our community. Specifically, we use your information to:

• Review and process family nominations with care and consideration • Connect with volunteers and coordinate community service opportunities • Respond to your inquiries and messages in a timely, compassionate manner • Coordinate celebration experiences and outreach programs for families in need • Communicate updates about our programs and community impact (only with your permission)

We will never sell, rent, or share your personal information with third parties for commercial purposes.

Moments Matter Foundation is honored to share the stories of the families and individuals we serve. However, we are deeply committed to doing so with dignity and respect.

Photos, testimonials, and personal stories will only be shared publicly — on our website, social media, or in any printed materials — with the explicit written permission of the individuals or families involved.

We will never publish a family's story, photograph, or identifying information without their knowledge and consent. Participants always retain the right to withdraw their permission at any time.

We take reasonable steps to protect the personal information submitted through our website from unauthorized access, disclosure, or misuse. Our website uses industry-standard security practices to help keep your information safe.

While no online system can guarantee absolute security, we are committed to continuously improving our practices to protect the trust you place in us.

If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please do not hesitate to reach out to us. We are always happy to address your concerns with transparency and care.

You may contact us at any time at [email protected] or through the Contact page on our website. We will respond promptly and with the respect your inquiry deserves.